This means emails sent through Intercom will pass authentication automatically and you don't need to set up any records yourself.Ĭan I enable DMARC for sending through Intercom? When a recipient mail server receives one of our emails and checks the SPF record of the domain in our return-path, they will see that our sending IP addresses are authorized senders. Emails sent from Intercom include a return-path header. If configured correctly your status will change for each CNAME will change to “Authenticated” and your domain will be fully validated. The final step is to click on “Check status”. Your domain provider's documentation should explain this in further detail. For example, for intercom._ they may expect you to enter intercom._domainkey as the name of the record. GoDaddy) will only ask you to fill in the name of your subdomain. If two or more of your sender addresses use the same domain, you will only need to configure one DNS entry to enable DKIM signing for emails sent using any of these addresses. Your domain will show as unauthenticated until both CNAME records have been added. This is an optional step, and not performing this step will not prevent you sending messages, however, it is highly recommended to ensure delivery of your messages. Important: The second CNAME record is used to customize the return-path address on emails you send from Intercom. Select "Use your domain and email address", found within the Settings > Email > Sender email addresses section in Settings.□ If you signed up to Intercom using your company email address, you can easily set this up by changing your default outbound email address. You may want your outbound emails to appear as though they’re coming from your company domain. Option 1: Use the email address you signed up to Intercom with Important: You'll need access to your DNS settings to send email from your own address with either of these methods. Set up a custom email address and map to the same inbound email address that customers contact you on (use this if you’re using a shared email address like or if you’d also like to change the "reply to" and "return path" addresses). Use the email address you signed up to Intercom with as your default address. If you’d like to use your own email address for your outbound messages, you can set this up in one of two ways:
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